Refund & Returns Policy

Last updated: October 2026

1. 24-Hour DOA (Dead on Arrival) Guarantee

Because premium disposable vapes and hardware are mass-produced, sealed electronics, we offer a strict 24-hour DOA guarantee to protect our customers against factory defects. If your device does not fire upon inhaling, is actively leaking out of the box, or features a completely dead internal battery, you must contact our WhatsApp support within exactly 24 hours of delivery. An unedited video proof clearly demonstrating the mechanical defect is required for verification.

2. E-Liquids, Nic Salts, and Pods

For strict sanitary, health, and hygiene reasons, all sales of e-liquids, concentrated nic salts, and pre-filled replacement pods are final. We absolutely do not accept returns, exchanges, or offer refunds once the manufacturer's factory seal has been broken, even if you subjectively do not prefer the flavor profile.

3. The Refund Process

If a 24-hour DOA claim is successfully verified by our technical team, we will immediately dispatch a free replacement of the exact same product, or issue you full store credit. In the rare instance of a monetary refund (e.g., you prepaid for an order but requested cancellation prior to the rider dispatching), the full amount will be credited back to your original digital payment method (UPI/Bank Transfer) within 3-5 business days.